It is of course annoying if you experience a problem. We would therefore like to help you further and offer a desired solution. You can email your complaint to us: . Our employees will review the complaint and try to resolve it soon.

You will receive a confirmation

After receiving your complaint you will receive a confirmation from us. We will answer your email within 14 days of receipt. If it needs more time, we will notify you. Don't you appreciate this? Then you can always contact Stichting Webshop Keurmerk to which we are affiliated.

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at ( If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the European Union platform.